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Mental Models

The Best Pal in the World

In Erikson’s color framework, Greens are described as helpful, relationship-focused people. His stories of Maja and Lasse illustrate generosity that can crowd out personal responsibilities and make boundaries difficult.

THE IDEA

As I’ve already said, these are naturally friendly people. When they tell you that they sincerely care about how you’re doing, you can trust that they lie awake sleepless for your sake. Just like Yellows, Greens are relationship people and their interest in others is genuine and authentic.

If you ask a group of people if anyone is prepared to lend a hand and no one steps up to help, a Green will jump in and shout, “Choose me!” Why? Because he didn’t want to leave you in the lurch. He knows that if you don’t get any help you’ll feel bad, and even though he can be passive, he’s always prepared to help a friend.

I still remember a young woman I worked with at a consulting firm years ago. Admittedly, Maja was certainly Blue as well, but above all, she was Green. Her problem was obvious: When someone asked for help, she always said yes. Every time.

It was difficult to find her desk due to her workload, but she organized everything in the end. We could always rely on her assistance, handling all the things the rest of us had simply forgotten about. She had a warm and friendly smile, so we asked her to work in reception and have the first contact with new clients. She never failed to serve coffee, fix the cushions, or keep track of how long clients had been waiting.

Maja never forgot anyone’s birthday or anniversary (or their wives’ or children’s, for that matter). She frequently sent short emails to all of us stressed-out consultants reminding us that we had families who also needed to be looked after. Sure, we could take care of our own lives, but in her kindness and thoughtfulness Maja went out of her way to help. It was natural for her, and whenever we asked her to take it easy and take care of herself for a change she almost felt offended. She wanted to take care of us—it simply made her feel good. Of course, there were limits, and Maja constantly ran the risk of someone taking advantage of her huge heart. But when properly balanced, this selflessness is a beautiful quality.

Greens do this naturally. When having coffee, it’s quite normal for you to ask the people with you if they would like a refill. When other colors would likely take their empty cups to the coffeemaker, Greens would simply fetch the coffee carafe and refill everyone’s cup.

A Green wants to stay on good terms with everyone, so he’ll even help people he doesn’t really like that much. Otherwise, there might be some kind of hullabaloo.

He thinks well of most people and is confident in others’ abilities. Sometimes he does this so intensely that it ends badly, but normally that’s the fault of the other person, not the Green himself. He is so good-hearted that now and then others can take advantage of him.

Lasse, a good friend of mine, is a truly genuine friend. It makes no difference how much he has to do; if anyone needs a helping hand, Lasse is there, ready to support him. Sometimes, in Lasse’s eagerness to help with other people’s work, he even forgets to do his own.

On weekends, he drives his own and others’ children everywhere they want to go. He helps people move; he lends out his tools without people even needing to ask. He listens if you call and complain about something. This all takes a huge amount of time, but he enjoys it.

When to use it

  • In a team, notice whether a frequent helper is taking on work at the expense of their own responsibilities, and discuss priorities.

  • In customer service, recognize attentive behavior such as noticing waiting clients and following up on their needs.

  • When planning an event, agree who is responsible for each task so one willing helper does not absorb every request.

  • In friendships, appreciate generosity while checking that help is freely offered and manageable.

FROM THEORY TO EVERYDAY LIFE

In practice

01

Maja the Consultant

Maja was a Green (and also Blue) who always said yes when asked for help, organized forgotten tasks, served clients warmly, remembered everyone's birthdays, and reminded stressed coworkers about family. She risked being taken advantage of due to her huge heart.

02

Lasse the Genuine Friend

Lasse always helps others even when busy, drives children around, helps people move, lends tools without being asked, and listens to complaints, all taking huge amounts of time which he enjoys.

✳

A MOMENT TO REFLECT

Put it to work.

  1. How can Greens balance their desire to help others with the need to take care of themselves and avoid burnout?

  2. In what situations might a Green's selflessness be taken advantage of, and how can they set healthy boundaries?

  3. What are the strengths and weaknesses of having a Green personality in a team or leadership role?

CONTINUE THE CONVERSATION

Source texts

  • Surrounded By Idiots (Thomas Erikson)
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