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Mental Models

Technology at Its Best

Taleb argues that technology works best when it becomes unobtrusive and removes problems created by earlier technologies. He illustrates this with shoes that mimic barefoot walking and tablets that let people write by hand.

THE IDEA

Technology at Its Best

But technology can cancel the effect of bad technologies, by self-subtraction.

Technology is at its best when it is invisible. I am convinced that technology is of greatest benefit when it displaces the deleterious, unnatural, alienating, and, most of all, inherently fragile preceding technology. Many of the modern applications that have managed to survive today came to disrupt the deleterious effect of the philistinism of modernity, particularly the twentieth century: the large multinational bureaucratic corporation with “empty suits” at the top; the isolated family (nuclear) in a one-way relationship with the television set, even more isolated thanks to car-designed suburban society; the dominance of the state, particularly the militaristic nation-state, with border controls; the destructive dictatorship on thought and culture by the established media; the tight control on publication and dissemination of economic ideas by the charlatanic economics establishment; large corporations that tend to control their markets now threatened by the Internet; pseudorigor that has been busted by the Web; and many others. You no longer have to “press 1 for English” or wait in line for a rude operator to make bookings for your honeymoon in Cyprus. In many respects, as unnatural as it is, the Internet removed some of the even more unnatural elements around us. For instance, the absence of paperwork makes bureaucracy—something modernistic—more palatable than it was in the days of paper files. With a little bit of luck a computer virus will wipe out all records and free people from their past mistakes.

Even now, we are using technology to reverse technology. Recall my walk to the restaurant wearing shoes not too dissimilar to those worn by the ancient, preclassical person found in the Alps. The shoe industry, after spending decades “engineering” the perfect walking and running shoe, with all manner of “support” mechanisms and material for cushioning, is now selling us shoes that replicate being barefoot—they want to be so unobtrusive that their only claimed function is to protect our feet from the elements, not to dictate how we walk as the more modernistic mission was. In a way they are selling us the calloused feet of a hunter-gatherer that we can put on, use, and then remove upon returning to civilization. It is quite exhilarating to wear these shoes when walking in nature as one wakes up to a new dimension while feeling the three dimensions of the terrain. Regular shoes feel like casts that separate us from the environment. And they don’t have to be inelegant: the technology is in the sole, not the shoe, as the new soles can be both robust and very thin, thus allowing the foot to hug the ground as if one were barefoot—my best discovery is an Italian-looking moccasin made in Brazil that allows me to both run on stones and go to dinner in restaurants.

Then again, perhaps they should just sell us reinforced waterproof socks (in effect, what the Alpine fellow had), but it would not be very profitable for these firms.1

And the great use of the tablet computer (notably the iPad) is that it allows us to return to Babylonian and Phoenician roots of writing and take notes on a tablet (which is how it started). One can now jot down handwritten, or rather fingerwritten, notes—it is much more soothing to write longhand, instead of having to go through the agency of a keyboard. My dream would be to someday write everything longhand, as almost every writer did before modernity.

So it may be a natural property of technology to only want to be displaced by itself.

When to use it

  • Designing software interfaces: prioritize simplicity and hide complexity to avoid overwhelming users.

  • Product development: instead of adding features, consider what can be removed to achieve the same function more elegantly.

  • Personal productivity: identify time-wasting processes and see if technology can automate or eliminate them, rather than reinforcing them.

  • Urban planning: evaluate whether new infrastructure can replace outdated, inefficient systems with minimal footprint.

FROM THEORY TO EVERYDAY LIFE

In practice

01

Barefoot Shoes

The shoe industry, after decades of engineering supportive shoes, now sells shoes that replicate being barefoot, protecting only from elements without dictating how we walk.

02

Tablet Computers and Handwriting

Tablets like the iPad allow users to write longhand with fingers, returning to ancient writing methods and avoiding keyboards.

✳

A MOMENT TO REFLECT

Put it to work.

  1. What current technologies around you are doing more harm than good by being overly complex? How could they be simplified or replaced by self-subtracting alternatives?

  2. Think of a technology you use that seems 'invisible'. How does it improve your life compared to the older version it replaced?

  3. In what ways can the principle of technology self-subtraction be applied to solve a problem in your own life or work?

CONTINUE THE CONVERSATION

Source texts

  • Antifragile (Nassim Nicholas Taleb)
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