Developing Potential Solutions with Problem-Solving Techniques
A heuristic step in problem-solving that involves applying various techniques such as the five whys, root cause analysis, journey mapping, creative problem-solving, and Hurson's productive-thinking model to generate potential solutions.
THE IDEA
Step 4. Develop Potential Solutions Using Problem-Solving Techniques
Developing potential solutions is often the most challenging part of solving a problem. No approach guarantees a solution. Learn a variety of techniques that can help, including the five whys, root cause analysis, journey mapping, creative problem-solving, and Hurson’s productive-thinking model. The source book’s Part III, “Problem-Solving Techniques,” covers each technique in detail.
When to use it
Identifying the root cause of a technical bug in software development.
Mapping a customer's journey to improve service in a retail business.
Brainstorming creative solutions for a marketing campaign.
Applying the productive-thinking model to a strategic planning session.
FROM THEORY TO EVERYDAY LIFE
In practice
Business Decline
A company experiencing declining sales can use the five whys technique to trace the issue back to root causes such as poor customer service or outdated products.
A MOMENT TO REFLECT
Put it to work.
Which of the listed problem-solving techniques have you used before, and how effective were they?
How can you combine two or more of these techniques to tackle a complex problem?
What additional problem-solving techniques might be useful for your specific domain?
CONTINUE THE CONVERSATION
Source texts
- Thinking in Systems and Mental Models Think Like a Super Thinker (Dawson, Marcus P)