Availability and Affect Heuristics

AVAILABILITY AND AFFECT

The most influential studies of availability biases were carried out by our friends in Eugene, where Paul Slovic and his longtime collaborator Sarah Lichtenstein were joined by our former student Baruch Fischhoff. They carried out groundbreaking research on public perceptions of risks, including a survey that has become the standard example of an availability bias. They asked participants in their survey to consider pairs of causes of death: diabetes and asthma, or stroke and accidents. For each pair, the subjects indicated the more frequent cause and estimated the ratio of the two frequencies. The judgments were compared to health statistics of the time. Here’s a sample of their findings, using the mortality statistics available to that study:

• Strokes cause almost twice as many deaths as all accidents combined, but 80% of respondents judged accidental death to be more likely.

• Tornadoes were seen as more frequent killers than asthma, although the latter cause 20 times more deaths.

• Death by lightning was judged less likely than death from botulism even though it is 52 times more frequent.

• Death by disease is 18 times as likely as accidental death, but the two were judged about equally likely.

• Death by accidents was judged to be more than 300 times more likely than death by diabetes, but the true ratio is 1:4.

The lesson is clear: estimates of causes of death are warped by media coverage. The coverage is itself biased toward novelty and poignancy. The media do not just shape what the public is interested in, but also are shaped by it. Editors cannot ignore the public’s demands that certain topics and viewpoints receive extensive coverage. Unusual events (such as botulism) attract disproportionate attention and are consequently perceived as less unusual than they really are. The world in our heads is not a precise replica of reality; our expectations about the frequency of events are distorted by the prevalence and emotional intensity of the messages to which we are exposed.

The estimates of causes of death are an almost direct representation of the activation of ideas in associative memory, and are a good example of substitution. But Slovic and his colleagues were led to a deeper insight: they saw that the ease with which ideas of various risks come to mind and the emotional reactions to these risks are inextricably linked. Frightening thoughts and images occur to us with particular ease, and thoughts of danger that are fluent and vivid exacerbate fear.

Slovic eventually developed the notion of an affect heuristic, in which people make judgments and decisions by consulting their emotions: Do I like it? Do I hate it? How strongly do I feel about it? In many domains of life, Slovic said, people form opinions and make choices that directly express their feelings and their basic tendency to approach or avoid, often without knowing that they are doing so. The affect heuristic is an instance of substitution, in which the answer to an easy question (How do I feel about it?) serves as an answer to a much harder question (What do I think about it?). Slovic and his colleagues related their views to the work of the neuroscientist Antonio Damasio, who had proposed that people’s emotional evaluations of outcomes, and the bodily states and the approach and avoidance tendencies associated with them, all play a central role in guiding decision making. Damasio and his colleagues have observed that people who do not display the appropriate emotions before they decide, sometimes because of brain damage, also have an impaired ability to make good decisions. An inability to be guided by a “healthy fear” of bad consequences is a disastrous flaw.

In a compelling demonstration of the workings of the affect heuristic, Slovic’s research team surveyed opinions about various technologies, including water fluoridation, chemical plants, food preservatives, and cars, and asked their respondents to list both the benefits and the risks of each technology. They observed an implausibly high negative correlation between two estimates that their respondents made: the level of benefit and the level of risk that they attributed to the technologies. When people were favorably disposed toward a technology, they rated it as offering large benefits and imposing little risk; when they disliked a technology, they could think only of its disadvantages, and few advantages came to mind. Because the technologies lined up neatly from good to bad, no painful tradeoffs needed to be faced. Estimates of risk and benefit corresponded even more closely when people rated risks and benefits under time pressure. Remarkably, members of the British Toxicology Society responded similarly: they found little benefit in substances or technologies that they thought risky, and vice versa. Consistent affect is a central element of what I have called associative coherence.

The best part of the experiment came next. After completing the initial survey, the respondents read brief passages with arguments in favor of various technologies. Some were given arguments that focused on the numerous benefits of a technology; others, arguments that stressed the low risks. These messages were effective in changing the emotional appeal of the technologies. The striking finding was that people who had received a message extolling the benefits of a technology also changed their beliefs about its risks. Although they had received no relevant evidence, the technology they now liked more than before was also perceived as less risky. Similarly, respondents who were told only that the risks of a technology were mild developed a more favorable view of its benefits. The implication is clear: as the psychologist Jonathan Haidt said in another context, “The emotional tail wags the rational dog.” The affect heuristic simplifies our lives by creating a world that is much tidier than reality. Good technologies have few costs in the imaginary world we inhabit, bad technologies have no benefits, and all decisions are easy. In the real world, of course, we often face painful tradeoffs between benefits and costs.